From our media partner at WOOD TV:
GRAND RAPIDS, Mich. (WOOD) — A conference is bringing hundreds of watchdogs to Grand Rapids this week.
Monday marked the first day of the Better Business Bureau’s annual conference, titled “Grand Vision, Rapid Impact.” It’s the first time Grand Rapids is hosting the gathering.
“We’ve been in some really big tourist cities and for Grand Rapids to be selected, it’s a real big honor to host one of these,” said Phil Catlett, president of the BBB Serving Western Michigan.
Catlett says the purpose of the conference is to find better ways for the 107-year-old company to operate. This year, they’re spending a lot of time focusing on challenges like cybersecurity and how to accredit online businesses.
“We know that people are feeling less and less trusting and less and less secure and one of the reasons BBB exists is so that you can feel safer and you know who to trust,” said Catlett.
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