Dispatchers face discipline in handling of 911 call

OLIVE TOWNSHIP, Mich. (WOOD) — An internal investigation found that an incorrect classification of a 911 call was part of the “perfect storm” that delayed police response to a Spring Lake Township home where a father was killed.

The Ottawa County dispatcher who took the initial Dec. 1 call from Kenneth Boone, 25, coded it as “Priority 2 Mental-Health Related.”

Boone, who was arguing with his father, had requested police assistance, but there were no available deputies at the time, so the “Priority 2” call sat in the computer, until Boone called back one hour and nine minutes later to report he’d hurt his dad.

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