After inmates seized four hostages and took control of a building at Delaware's maximum-security prison in February, law enforcement officials dispatched a drone to monitor the situation.
The only problem was that the order came from one of three separate command posts, and no one had bothered to tell the warden, even though under Department of Correction policy he is the "ultimate commander" in the event of a major emergency and is in charge until the situation is resolved.
Many of the problems investigators found , including chronic staffing shortages, excessive use of overtime, and inadequate equipment, were noted more than a decade ago by a security task force appointed after a female counselor was taken hostage and raped before her assailant, a serial rapist, was shot to death by a tactical response officer.