Delta Air Lines plans to use facial recognition to speed up bag drops

By by Andrew J. Hawkins@andyjayhawk at

In an effort to speed up bag drops for priority customers, Delta Air Lines will be testing facial recognition technology at Minneapolis-St. Paul International Airport starting this summer. Customers will be required to scan their passports at specially equipped kiosks, where a camera will scan their face to confirm their identity.

Four new self-service bag drop kiosks are being installed in Minneapolis, but only one will include the facial recognition software. Delta will be collecting customer feedback during the process to gauge how it will expand the service to other airports in the future, a spokesperson said. Delta is spending $600,000 on the new machines.

The announcement comes as the US government has been reshaping its security processes around the use of more facial recognition. Customs and Border Protection is registering visitors leaving the US using facial recognition, and it’s mulling over making facial scans necessary for US citizens as well.


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