New tech support tools on state unemployment website

GRAND RAPIDS, Mich. (WOOD) — The state has added new features to the website where Michigan residents file for unemployment, saying users will be more easily able to access technical support.

The new tools on MILogin (a sign-on portal for multiple services) and the Michigan Web Account Manager (the unemployment filing and account system) will hook people up with the state tech team to fix problems with passwords, locked accounts or authentication code errors. About 100 people will be working full-time to deal with those things.

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